NEW: Checkout Reviews and Checkout FAQ
Two new modules bring checkout reviews and answers to common questions onto Shopify Checkout. Reviews shows testimonials you've collected from your customers, and FAQ lets shoppers expand a question to read your answer, both anywhere in checkout you choose to place them.
The Update
Checkout is where the last doubts show up: will it arrive in time, can I send it back, is this store worth trusting? Until now, a shopper with one of those questions had to look for the answer outside checkout.
The Reviews and FAQ modules put that reassurance on the checkout page itself. You write the content in EliteCart, copy the Module ID, add the block in Shopify's checkout editor and paste the ID. Create as many modules as you like, each with its own content and placement.
What's New
Checkout reviews in your own words, from your own customers
Type in reviews your customers wrote, each with a 1 to 5 gold star rating and a title, the review text or both. The customer's name and location are optional and show as a byline. Add up to 10 per module and add an optional headline like "What our customers say".
Expandable FAQ at checkout
Add up to 20 questions with plain-text answers. Every question starts closed, so the block stays compact, and shoppers open only what they need: delivery times, return window, payment methods.
Choose a layout
Show each item in its own bordered card, or as a lighter list with thin dividers.
Or pick Framed list: one bordered box that holds all items, separated by thin dividers.
Drag items into the order you want, and the live preview in EliteCart updates as you type.
Translate with AI, side by side
A new Translate button opens every text of the module side by side with its translation. Click AI translate empty fields, review the result and apply it, or translate a single field with the language icon next to it. An item shows only in the languages it's translated into, so every shopper reads the block in their language, and you can tailor reviews or answers per language.
Clear notices in the checkout editor
If a block's Module ID is missing or wrong, the module is switched off, or there's no content in the language you preview, the checkout editor tells you what to fix. Shoppers never see these notices.
Impact on Your Store
- Fewer abandoned checkouts over open questions - shipping and returns answers sit right where the doubt appears.
- Trust at the moment of payment - a few specific reviews about quality, fit or delivery remind shoppers why they added to cart.
- One setup for every market - AI translation gets every language live in minutes.
Configuration
Go to Checkout → Create module and choose Reviews or FAQ. Switch on Status, pick a layout, add your reviews or questions and click Save. Copy the Module ID, click Open checkout editor, add the Static Reviews block or the FAQ Block where you want it, paste the ID and save.
Both modules require Shopify Plus and the EliteCart Professional plan or higher.
Why This Matters
Most of the work to win an order happens before checkout, and the last step should protect it. Reviews and FAQ give hesitant shoppers the confidence to finish, without sending them away to look for it.
For detailed setup instructions, see our help articles on Checkout reviews and Checkout FAQ.